Refund policy

Last updated: 14 August 2026

We want you to be happy with your BOTAT order. This policy sits alongside, and does not limit, your rights under the Australian Consumer Law.

Change of mind

We accept returns for change of mind within 30 days of delivery, provided the item is unused, in its original packaging, and in resaleable condition. The cost of return shipping is the customer's responsibility unless the item is faulty or not as described.

Faulty, damaged or incorrect items

If your item arrives faulty, damaged in transit, or different from what you ordered, contact us at info@botat.shop with your order number and a photo of the issue. We will arrange a replacement, repair or refund at no cost to you, in line with your rights under the Australian Consumer Law.

How to request a return

Email info@botat.shop with your order number before sending anything back. We will confirm whether the return is approved and provide instructions.

Refunds

Once we receive and inspect the returned item, we will notify you of the outcome. Approved refunds are issued to your original payment method within 5-10 business days.

Sale items

Items purchased at a discount are eligible for the same return rights as full-price items unless stated otherwise at the time of purchase.

Contact

Questions about a return or refund: info@botat.shop.